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CDI IT Solutions and Case Western Reserve University's Information Technology Services organization have partnered to provided IT support for the Case Campus.
If you prefer troubleshooting your computer problem by phone, the CDI Call Center can be reached by phone at: 216-368-HELP (x4357). You can also submit a ticket online at help.case.edu (this will require you to log in using your Case User ID and password). To Chat with an agent click here.
Help Desk Hours: 24 hours a day / 7 days a week / 365 days a year
Walk-in Center hours:
- ITS CARE Center, 11424 Bellflower: Mon-Fri 10:00am-6:00pm, Saturdays 10:00am-4:00pm
- Sears Bldg. Room 340: Mon-Fri - 8:30am-5:00pm (Location)
- Summer or Break Hours: Mon-Fri - 9:00am-5:00pm
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