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Activating a Case ID
Your Case ID allows you to gain access to most of the restricted resources at Case, including the My Case portal, your Case email, Blackboard, any employment or Human Resource records, and VPN for faster speed while on the wireless network.

But first, you must activate your Case ID. If you are an incoming student, you will typically do this during orientation. If, for some reason, you cannot remember your Case ID or the PIN used to access it, you will have to go through a few steps to learn it again.

This solution for all users includes the following steps:
  1. Opening a browser and going to the activation page.
  2. Typing your last name and PIN.
  3. If necessary, looking up your PIN.

Step #1  
  1. Open an Internet browser (e.g. Internet Explorer or Mozilla Firefox) and go to https://its-services.case.edu/my-case-identity/activate/.

  2. Click the start registration process now link.
Image of the Case ID Registration page
  
Step #2  
  1. In the Last Name box, type your last name.

  2. If you know your PIN, type it in the PIN box and click Continue.

  3. If you do not know your PIN, click the PIN retrieval tool link.
Image of the Case ID Activation Page
  
Step #3  
If you knew your PIN, skip this step.

Students: Case no longer stores student SSN so the PIN retrieval tool will not work for students.  To get your PIN you will need to contact the office (for instance the Office of Undergraduate Admissions) through which you were admitted (or registered for classes).
  1. In the Last Name box, type your last name.

  2. In the 9 Digit Case ID number box, type your Case ID number. Hint: You may want to try your social security number or visa number.

  3. In the Date of Birth lists, select your birthdate.

  4. Click Lookup PIN.
image of the Account Activation PIN retrieval tool.
  
Step #4  
If you knew your PIN, skip this step.

  1. Your PIN should appear on the screen. Note the PIN. If you receive an error message, please contact the help desk at 216.368.4357.

  2. Click the account activation link.
Image of the Case ID PIN page.
  
Step #5  
When you return to the account activation screen, activate your account by typing your last name and the PIN.

If you have already activated your account, you will receive an error message with your Case ID in it.
Image of Case ID already activated screen.
  


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